What Information We Collect and How We Use It
Any information we collect at A Healing Touch Massage generally falls into the Personally Identifiable Information category. Personally Identifiable Information refers to your medical history and specific personal information about you. This information is used to assist us in giving you best possible health care.
When files are not in use, they are filed away and kept out of view and are accessible by only a registered massage therapist (RMT).
Sharing Your Information
We do not sell, trade, rent, or otherwise re-transmit any Personally Identifiable Information we collect unless we have your permission to do so.
Any Personally Identifiable Information you provide to us will be used for treatment purposes only.
From time to time, we may be required to provide Personally Identifiable Information in response to court order, subpoena, or to insurance companies. We also reserve the right to report to law enforcement agencies any activities that we, in good faith believe to be unlawful. We may release Personally Identifiable Information when we believe that such release is reasonably necessary to enforce to protect the rights, property, and safety of others and ourselves.
When you book an appointment with A Healing Touch Massage, we do our best to be ready and on time, and we respectfully ask the same of you. Please understand that a missed appoint prevents us from providing treatment to other clients.
We understand that there will be times when you need to cancel your appointment, However, if you do not show up for your scheduled appointment and you have not notified us, you will be invoiced for the full amount of the treatment booked. This amount must be paid before you can re-book.
If you cancel your appointment with less than 24 hours notice, you will be invoiced for $40.00. This amount must be paid before you can re-book.
We often have clients on a waiting list. If you find it necessary to cancel an appointment, and if we can fill your scheduled time with a client from the waiting list, you will not be penalized.
If you are late for an appointment, there will be not discounts nor will your appointment be extended to make up for the time you missed. In addition, you will be charged with full amount of the treatment you booked.
PLEASE NOTE: We have a zero tolerance for any verbal or physical abuse. We reserve the right to terminate the client/therapist relationship in such cases.